Support

Frequently Asked Questions & Course Support

Please read the Course and Technical Questions below before requesting support. We offer 24/7 telephone and email support for our customers. You may email support at support@360training.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please reference www.oshacampusonline.com in the email. You may call our 24/7 support line at 1 800 442 1149. Live chat is coming soon!

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How do I register for a course without a username or password?

In order to take a course, you need to have a username and password. When you register for courses, you will create a username and password for yourself. If you’d like to take a course, go to www.OSHAcampus.com and take the following steps:

1. Select the type of courses that you are interested in taking from the “Online Courses” menu.
2. Click on the “pricing” button in the middle of the page.
3. On the next page, check the box next to the course(s) you would like to take and click on the “+ Add to Cart” button.
4. When you have selected all of the courses you are interested in purchasing, click on “Checkout and Proceed” button.
5. Fill in your registration information and your billing information.
6. Note: your email address will be used as your username.
7. Once you have registered, you will receive an email explaining how to log on and start your courses.

Must I complete my course in one sitting?

No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.

Can I register and pay for an employee?

A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or group of employees, please contact us at 1-888-318-3497.

How do I register multiple students at one time?

To register multiple students, please call our sales team at 1-888-318-3497.

Is there a time restriction on completing the course?

Courses do not have a time restriction, except for the OSHA 500 and 501 and the OSHA Outreach courses. For the 500 and 501, students have 60 days to complete the course. For the OSHA 10 Hour Outreach and 30 Hour Outreach courses, the time to complete the course is six months.

Who do I call to set up a corporate account?

To set up a corporate account, please call an enrollment specialist at 1-888-318-3497.

How can I pay for the course?

You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month.

Are there bulk discount prices?

Yes, there are! To learn more about our bulk pricing discounts, please call 1-888-318-3497 or click here.

Who can I contact regarding Safety questions?

Rick Knight is our on-staff authorized outreach instructor for General Industry and Construction. You can contact him for content related question at rick.knight@360training.com. For general questions please emailsafety@360training.com or complete the form at the bottom of this page.

Do you accept any type of financial aid or offer any special rates for students or military personnel?

No financial aid is available for our courses.

I have taken the 10/30 Hour Outreach Training course. When will I receive my OSHA card?

Upon completion of the course, you will receive a temporary certificate of completion from OSHAcampus.com. In 4-8 weeks, you will receive your official card from OSHA and the Department of Labor in the mail.

I lost my 10/30 Hour Outreach Training Completion Card, how do I get another one?

Please contact our customer support team at 1-800-442-1149 or e-mail oshacards@360training.comwith your information to receive a replacement card.

Is there a prerequisite for the OSHA 500 course?

Prerequisites for the OSHA 500 include 5 years of Construction safety & health experience plus the OSHA 510.
Is there a prerequisite for the OSHA 501 course?

Prerequisites for the OSHA 501 include 5 years of General Industry safety & health experience plus OSHA 511.

What materials come with the 500/501 course?

If you are taking the OSHA 500 course you will receive a Code of Federal Regulations 1926, pen/highlighter, two Department of Labor forms to be returned at the completion of your course in a self-addressed stamped envelope. If you are taking the OSHA 501 course you will receive a Code of Federal Regulations 1910, pen/highlighter, two Department of Labor forms to be returned at the completion of your course in a self-addressed stamped envelope.

What do I receive when I complete a HAZWOPER course(s)?

You will receive a printable certificate upon successful completion of the HAZWOPER course(s).

Who do I contact if I have not received my course materials?

Please contact our customer support team at 1-800-442-1149 or e-mailsupport@360training.com.

Do the basic and advanced course Safety and Health Courses meet the training requirements set by the OSHA 1910 and 1926 Standards?

Yes, they do.

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Technical questions:

My Certificate won’t print. What should I do?
First make sure you have the latest version of Adobe Acrobat. You can download a trail version for free at http://www.adobe.com/products/acrobatpro/tryout.html Once you download it follow the installation instructions. You should now be able to open and print certificates using Adobe® Acrobat®.
I am having trouble logging into my course. What should I do?

Some of these difficulties are caused by the settings on your computers. The easiest Way to solve them is to clear your ‘cookies’. Follow these steps:

1. Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
2. Go to the middle of the Internet options box and click on ‘Delete Cookies’.
3. Once the operation is complete, close the box and log back into the course.

It will take a minute for the cookies to delete. If this does not work please contact customer support at 800-442-1149.

I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

Please contact customer support via the contact form at the top of this page so that we can assist you with this issue.

I am using a dial up connection and my courses is running slow or not playing at times. What can I do?

Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.

I forgot my User Name and Password. What do I do? If you have forgotten your password, follow this procedure:

1. Go to www.OSHAcampusOnline.com and click on the login button.
2. Click the “forgot password” link below the student login. Then enter your email address.
3. You should receive an email to your email address stating your password.

If you have forgotten your username and password, please contact customer support at 1-800-442-1149.

How do I go back and reprint my certificate of course completion?

Go to www.OSHAcampusOnline.com and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

How do I know where I am in the course? When you are logged in to the course follow the following procedure:

1. Click on the “My Training” button in the bottom lefthand section of the courseplayer.
2. Click on “Outline” to see where you are in the course and to skip around to different sections.

Online System Requirements

To ensure the most enjoyable user experience, we recommend using a computer and Internet connection with the following attributes:

* IBM PC Compatible Computer (we recommend at least 1 GB RAM, and a processor equivalent to, or newer than, an Intel “Pentium 4″ 2.4 GHz processor)
* Microsoft Windows XP or Vista operating system
* Internet connection (we recommend any type of broadband connection)
* Sound Card with speakers or headphones
* Monitor connected to a video card with driver equivalent to, or newer than, SVGA (1024×768)
* Microsoft Internet Explorer version 7.0 or greater
* Microsoft Windows Media Player
* Adobe Acrobat Reader
* Adobe Flash Player

Email Support: support@360training.com
Phone Support: 800-442-1149

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